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Do you have a suggestion for improving this … New Arris TM722G firmware update. Close. ARRIS and SURFboard consumer assistance including chat, email and phone support is available from 7 AM until midnight CT, 7 days a week, excluding major holidays. Thank You. Software Image Name: TS070659N_010914_MODEL_862_GW_CT. The firmware version displays. TV Equipment and DVR Contour Stream Player Full streaming experience: On Demand, voice remote, streaming apps, music and more! eMTA & DOCSIS Software Version: 7.6.59N. Currently operating on an ancient Arris TM822 modem that my parents had been paying rental fees on for who knows how long. UPDATE: Arris responded to Tom's Guide's query with this statement: "We are currently verifying the specifics of the Nomotion security report. Can anyone help? Until this is complete, we cannot comment on its details. In their research, experts looked at an Arris … The technician at Comcast said they don't update firmware. 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